Shipping policy

⏱️ 1–3 Business Days

Standard order processing time before dispatch.

🚚 Fast Delivery

2–5 days for major cities, 3–7 days for other areas.

📦 Order Tracking

Tracking details provided once shipped, where available.

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has been dispatched, the estimated delivery time is generally:

• Major cities: 2–5 business days
• Other areas: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Vital Glowify may offer free shipping on selected products, promotional campaigns, or orders that meet specific conditions.

Where tracking is available, customers may receive a tracking number or delivery information after their order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Vital Glowify is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to update the information if the order has not yet been dispatched.

While we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with the relevant courier.

In cases where an order is confirmed as lost or otherwise cannot be delivered, Vital Glowify will work with the customer to determine an appropriate resolution.

If your package arrives visibly damaged, please take photographs or videos of the package and product before opening or immediately after opening it.

Contact Vital Glowify as soon as possible with your order number and supporting photos/videos so that we can review the issue.

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Customer name
• Description of the issue
• Clear photos/videos, where applicable

We will review the issue and provide an appropriate resolution.

Our delivery partner may make one or more attempts to deliver your order.

If a customer is unavailable, provides an incorrect address, or otherwise prevents successful delivery, the package may be returned to the sender.

Any additional delivery or reshipping charges may be the responsibility of the customer where applicable.

If Vital Glowify offers international shipping, delivery times, shipping charges, customs duties, taxes, and other fees may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.