Refund policy

Vital Glowify Policy

At Vital Glowify, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

📅 7-Day Window

Return or exchange requests are accepted within 7 days of delivery.

âš¡ 48-Hour Notice

Report damaged, defective, or missing items within 48 hours.

📦 Proof Required

Keep original packaging and proof of purchase intact.

1. Returns & Exchanges

We accept return or exchange requests within 7 days of delivery, provided that the product meets the conditions outlined below.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be in its original packaging, with all tags, accessories, and labels intact.
  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.
  • You must provide proof of purchase or your order details.
2. Damaged or Defective Products

If your order arrives damaged, defective, or with an incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

After reviewing your request, Vital Glowify may offer a replacement, exchange, or refund, depending on the circumstances.

3. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

We will review the issue and, where applicable, arrange for the correct product to be sent or provide another appropriate resolution.

4. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Products that have been opened or used where hygiene or safety restrictions apply.
  • Products damaged due to customer misuse or negligence.
  • Products without their original packaging.
  • Sale, clearance, or promotional items, unless they arrive damaged or defective.
  • Gift cards or other non-returnable items, where applicable.
5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

6. Return Shipping

If the return is due to an incorrect, defective, damaged, or incomplete order, Vital Glowify may cover the applicable return shipping costs.

For returns due to a change of mind or other customer-related reasons, return shipping costs will be the responsibility of the customer.